The basic aim of consumer protection policy in the EU is to inform and empower consumers, ensuring they are equally well-protected across the 27 EU Member States with the European Commission working in synergy with the National Authorities. EU rules curb abusive practices, harmonize legislation in the financial services and monitor product safety (via the RAPEX alert system).
I found this video on YouTube that explains quite nicely how market surveillance works in the European Union. Market surveillance is the name for all activities related to the control of product safety and compliance by the inspection authorities of the Member States of the European Union. It shows you what these autorities do to find unsafe and non-compliant products and to prosecute the manufacturers and importers.
Did you have any encounters with the European market surveillance authorities? Let me know what your experience was.